FREQUENTLY ASKED QUESTIONS
WHAT IS AFTERPAY?
Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
HOW DO I USE INSTALLMENTS BY AFTERPAY?
Add items to your shopping bag and checkout as normal. When you are at checkout choose Afterpay as your payment method. If it will be your first time using Afterpay, you will need to register with Afterpay and provide payment details as usual. If you're a returning customer, you'll just log in to make a purchase. Note: all items in your shopping bag must be eligible for Afterpay and be between $35-$2,000.
WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click HERE for complete terms.
WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS BY AFTERPAY?
Afterpay orders are delivered according to our standard shipping terms. Visit our shipping page for more information by clicking HERE.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS BY AFTERPAY?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS BY AFTERPAY?
If you need to return or exchange your order, you can do so through our standard process if it meets our policy as seen HERE. Afterpay will be notified of your return and will process. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org
WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?
If you have any questions about your Afterpay account, please contact Afterpay directly via web form at HELP.AFTERPAY.COM/HC/EN-US